We are a leading and trusted organisation helping people save energy every day. Our experts speak with millions of householders every year, deliver first class programmes for governments and provide consultancy to UK businesses and international companies. All our work is underpinned by our pioneering world-renowned research.
We are independent and impartial so the advice we give is all about helping you.
Energy Saving Trust manages Home Energy Scotland on behalf of the Scottish Government as well as the Nest scheme, which is managed on behalf of the Welsh Government by British Gas. Energy Saving Trust is a material subcontractor of British Gas.
Energy Saving Trust will treat any personal data you provide us carefully and securely.
Energy Saving Trust does not make cold calls (we do not sell insulation or solar panels etc). If you are receiving cold calls from an organisation, the Information Commissioner’s Office has some useful advice and, if you haven’t already, it may be worth considering registering with the Telephone Preference Service.
To contact our data protection officer please:
Write to: Energy Saving Trust England, 223-231 Pentonville Road, London, N1 9NG
Energy Saving Trust has implemented the following Google Analytics Advertising features:
Remarketing – this enables Energy Saving Trust to display advertising to visitors on our website as they move to other sites.
Display Network Impression Reporting – Energy Saving Trust can use this to understand the impact of adverts displayed on other sites. We will be able to see when someone views an advert elsewhere and then later visits Energy Saving Trust’s website.
Demographics and Interest Reporting – this allows us to obtain anonymous information about the users of our website. For example, we will be able to see how many visitors we had to our site in a particular age range. Find out more about how Google obtains this information.
The General Data Protection Regulation will change the rights you have with regards to the personal data we hold and use about you. Your new rights are described in the guidance below. If you have any questions or concerns about how we use your personal information please contact our Data Protection Officer*. You can also find useful information on the Information Commissioner’s Office’s website.
*Data Protection Officer details for Energy Saving Trust:
Write to: Energy Saving Trust England, 30 North Colonnade, Canary Wharf, London, E14 5GP.
If you feel that we have not responded appropriately to any requests to use your rights you have the right to complain to the Information Commissioner’s Office (as detailed above).
For any request relating to your information we will ask for proof of identity to make sure we are talking to the right person, and to avoid disclosing information that belongs to another person. This may be done through asking questions (such as your address, telephone number, email address and reference number, should you have one) or sometimes we might ask for other evidence.
If you are asking about information relating to another person, a relative for example, we need to be sure you have the authority to act on that person’s behalf. Normally this can be done through evidence of a ‘Power of Attorney’ or similar document.
Accessing information we hold about you
If you think we hold information about you, you can ask us about that information. You do not have to make this request in writing, however we will always ask questions to make sure we know who you are or we might ask for further proof of identity. This additional proof may take the form of recent utility bills or we may request to see photographic identification such as a current driving licence.
We will let you know if we are using your information and let you have access to it. We may ask you to let us know exactly what information you are looking for if we hold a large amount of information about you.
We will give you the following information:
What we are using your information for (including the details of any credit check carried out if you applied for loan funding through us), What sort of information about you that we hold, Who we have shared your information with, If we didn’t get your information from you, we will tell you where we got it from, How long we are likely to keep your information.
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